Free shippingOn all orders
Fresh-cut flowersLuxury Ecuadorian Roses
From: $ / mws_apo_generated
Free UPS delivery nationwide in 3 to 7 business days. Although we work exclusively with the most reliable carrier services available, there may be carrier delays that our beyond our control. As such, we recommend choosing 1-2 days before your preferred delivery date.
The roses were horrible! Dead! Squished, petals falling, weak stems. I had to buy some from my local store. I expected to get top quality product and I was just left with dead roses, an extra expense and stress!! Very upsetting!
Dear Jackeline,
Thank you for sharing your feedback regarding your recent order. We genuinely appreciate your input, as it helps us strive for the best possible service.
We want to acknowledge that this is not your first order with us, and we have always made it a priority to provide you with quality products and exceptional service. We understand your frustration with the condition of the roses you received; however, we would like to point out that it is highly unusual for our farm to send out damaged products.
In many cases, issues like what you've described are caused during transportation, particularly during high-volume periods like Valentine's Day when logistics partners, such as FedEx or UPS, are under immense pressure. Unfortunately, boxes can occasionally be mishandled, leading to damages to the contents , we have a quality control team who check the roses and the flowers before leaving the farm thats why we always ask for clear p ictures and several pictures in case for a total claim because most of the problems comes during the transportation and the Logistik company wont accept claims if we dont show them pictures of the box and product .
We processed your claim after receiving the two photographs of the damaged stems, and we issued a full refund as a goodwill gesture, even though we had not received pictures of the remaining 125 stems you only send pictures of 2 STEMS of roses claiming all the order ! We pride ourselves on being a reputable company with over 16 years of experience in delivering quality roses across the United States, and our primary goal is to ensure customer satisfaction.
While we understand that experiences vary from one individual to another, we are committed to making our customers happy and addressing any concerns that arise.
Thank you for your understanding, and if you have any more questions or further feedback, we encourage you to reach out.
Best regards,
Michel
