Refund policy

At AsiriBlooms.com, we are committed to delivering the freshest, highest-quality flowers and floral supplies. Because our products are highly perishable and time-sensitive, we have established the following guidelines to ensure a smooth experience for all our customers.

1. Quality Guarantee & Claims

If your order arrives damaged, wilted, or in poor condition, we want to make it right.

  • Notification Window: You must contact our Customer Experience Team within 2 hours of delivery.

  • Documentation: To process a claim, you must provide clear photographic images of the affected product(s), including all stems in question and the original packaging.

  • Resolution: Flowers travel dry and can look tired when they arrive, and most recover within a few hours in water, so we may first send care instructions and ask for updated photos. If your claim is approved, AsiriBlooms.com will, at our discretion, replace the affected items at no extra cost (subject to availability), issue store credit, or refund them.

  • Return Requirement: For perishable flowers, we do not require a return, but we may ask you to hold the product for 48 hours for inspection purposes.

2. Cancellations & Order Changes

Once an order is placed, the fulfillment process begins immediately to source your flowers from our growers.

  • Full Refund: Cancellations made within 24 hours of placing your order are eligible for a full refund (minus a 4% credit card processing fee).

  • Standard Cancellation (15+ days notice): Cancellations made more than 14 days before your scheduled delivery date are subject to a 15% cancellation fee. The remaining balance will be refunded to your original payment method.

  • Partial Credit (8-14 days notice): Cancellations made between 8 and 14 days before delivery are not eligible for a cash refund but will receive a full in-store credit (minus a 10% restocking fee) with no expiration.

  • No Cancellations (Within 7 days): Cancellations cannot be accepted within 7 business days of your delivery date, as the flowers have already been cut and prepared for shipment.

3. Returns

We do not require returns. Fresh-cut flowers are perishable and cannot be resold, so please do not send any flowers back to us.

  • Damaged or Incorrect Items: Report them within 2 hours of delivery, with photos, as described in section 1. If your claim is approved, we resolve it as set out in section 1, and you do not need to send anything back.

  • Change of Mind: Every order is cut for your delivery date, so we cannot accept returns or give refunds for a change of mind once the flowers have been delivered. To change or cancel an order before it ships, see section 2.

4. Shipping & Delivery

  • Address Changes: You may update your delivery address up to 24 hours prior to shipment at no additional cost.

  • Carrier Delays: While we guarantee our shipment dates, we cannot be held responsible for delays caused by weather, mechanical issues, or carrier errors. We highly recommend scheduling your delivery 2-3 days before your event.

  • Signature: Most deliveries are sent with "Signature Released" to ensure flowers are not left on a delivery truck. It is the customer's responsibility to be present to receive and hydrate the flowers immediately upon arrival.

5. Refund Processing

  • Once a refund is approved, it will be processed back to the original payment method.

  • Please allow 5–10 business days for the credit to reflect on your statement, depending on your financial institution.

How to Contact Us: For all claims and cancellations, please email sales@asiriblooms.com, call +1 866-499-7095 or use our Live Chat feature. Please include your order number in the subject line for faster service.