Refund policy

At AsiriBlooms.com, we are committed to delivering the freshest, highest-quality flowers and floral supplies. Because our products are highly perishable and time-sensitive, we have established the following guidelines to ensure a smooth experience for all our customers.

1. Quality Guarantee & Claims

If your order arrives damaged, wilted, or in poor condition, we want to make it right.

Notification Window: You must contact our Customer Experience Team within 24 hours of delivery.
Documentation: To process a claim, you must provide clear photographic images of the affected product(s), including all stems in question and the original packaging.
Resolution: At our discretion, AsiriBlooms.com will offer a replacement (subject to availability), provide care instructions to revive the blooms, or issue a refund for the affected items.
Return Requirement: For perishable flowers, we generally do not require a return but may ask you to hold the product for 48 hours for inspection purposes.

2. Cancellations & Order Changes

Once an order is placed, the fulfillment process begins immediately to source your flowers from our growers.

Full Refund: Cancellations made within 24 hours of placing your order are eligible for a full refund (minus a 4% credit card processing fee).
Standard Cancellation (15+ days notice): Cancellations made more than 14 days before your scheduled delivery date are subject to a 15% cancellation fee. The remaining balance will be refunded to your original payment method.
Partial Credit (8-14 days notice): Cancellations made between 8 and 14 days before delivery are not eligible for a cash refund but will receive a full in-store credit (minus a 10% restocking fee) with no expiration.
No Cancellations (Within 7 days): Cancellations cannot be accepted within 7 business days of your delivery date, as the flowers have already been cut and prepared for shipment.

3. Returns (Do not require a return)

4. Shipping & Delivery

Address Changes: You may update your delivery address up to 24 hours prior to shipment at no additional cost.
Carrier Delays: While we guarantee our shipment dates, we cannot be held responsible for delays caused by weather, mechanical issues, or carrier errors. We highly recommend scheduling your delivery 2-3 days before your event.
Signature: Most deliveries are sent with "Signature Released" to ensure flowers are not left on a delivery truck. It is the customer's responsibility to be present to receive and hydrate the flowers immediately upon arrival.

5. Refund Processing

Once a refund is approved, it will be processed back to the original payment method.
Please allow 5–10 business days for the credit to reflect on your statement, depending on your financial institution.