Social Commitment
Social Commitment
Our flowers tell our story and our mission. They transform experiences, emotions and relationships. One of the pioneering rose farms in Ecuador was founded in 1996 by a visionary and passionate entrepreneurial family. Our primary objective has been to grow and market fresh-cut Ecuadorian roses that will transform experiences.
Frequently Asked Questions
If your order arrives damaged, wilted, or in poor condition, we want to make it right.
- Notification Window: You must contact our Customer Experience Team within 24 hours of delivery.
- Documentation: To process a claim, you must provide clear photographic images of the affected product(s), including all stems in question and the original packaging.
- Resolution: At our discretion, AsiriBlooms.com will offer a replacement (subject to availability), provide care instructions to revive the blooms, or issue a refund for the affected items.
- Return Requirement: For perishable flowers, we generally do not require a return but may ask you to hold the product for 48 hours for inspection purposes.
2. Cancellations & Order Changes
Once an order is placed, the fulfillment process begins immediately to source your flowers from our growers.
- Full Refund: Cancellations made within 24 hours of placing your order are eligible for a full refund (minus a 4% credit card processing fee).
- Standard Cancellation (15+ days notice): Cancellations made more than 14 days before your scheduled delivery date are subject to a 15% cancellation fee. The remaining balance will be refunded to your original payment method.
- Partial Credit (8-14 days notice): Cancellations made between 8 and 14 days before delivery are not eligible for a cash refund but will receive a full in-store credit (minus a 10% restocking fee) with no expiration.
- No Cancellations (Within 7 days): Cancellations cannot be accepted within 7 business days of your delivery date, as the flowers have already been cut and prepared for shipment.

